We hope you're happy with your order from The Kid Collective, but if for any reason you decide your purchase isn't right for you, you can return unwanted items up to a whopping 100 days after delivery. 

toy return policy

If your order was dispatched and delivered using a Royal Mail service easily return your unwanted items via our online returns portal

If your item was delivered via a DPD Next Day service you will need to contact our Customer Services Team to arrange a return or collection of your items.

Don’t forget to include your name and order number in your parcel.

Quality is our highest priority so we’re really sorry if you’ve received a faulty, damaged or incorrect item. We want to put this right for you as quickly and easily as possible. Simply contact our customer service team and we will be happy to assist you. 


We will process your refund and let you know when we have received it. An amount of £3.50 will be deducted from your refund amount for the return postage costs, except in the case of an item being declared and confirmed as being faulty, damaged or incorrect.

Please note that returns and refunds may take up to 14 days after arrival for internal processing.

Returns policy 

We offer a 100-day returns policy. If you return an item/order within 30 days, you will receive a full refund. If you return an order/item between 31-100 days, you will receive a full store credit note via an e-voucher.

We will refund the full purchase value of returned goods, to the original payment method used. 

Please make sure that all items are unused and in their original packaging (including tags intact) and are unwashed/unworn and in a saleable condition. Unfortunately, we would be unable to refund or credit products once opened if they cannot be resealed, due to hygiene or safety reasons. We cannot accept used items back for a full refund.

Unless the goods were declared & confirmed faulty, damaged or incorrect you will be responsible for the cost of return delivery charges. An amount of £3.50 will be deducted from your refund amount for the return postage costs

Can I exchange an item?

Please be aware we are unable to process direct exchanges. Should you wish to swap your item for something else, you will need to return the item to us, as above and you will be issued a refund. You may re-order the item(s) that you wanted separately. 

If you have any queries please contact us:

Phone: 020 3372 5220