Delivery Information

What are the last dates for Christmas delivery?

Order by these dates for delivery in time for Christmas:

  • Standard UK delivery via Royal Mail Tracked 48 - Monday 21st December
  • Royal Mail Tracked 24 - Tuesday 22nd December by 3pm
  • Next day delivery via DPD (UK mainland only) - Tuesday 22nd December by 1pm

 

How much is home delivery?

  • Standard UK delivery via Royal Mail Tracked 48 - FREE for orders over £25  (£2.45 for orders under £25)
  • Royal Mail Tracked 24 - £2.95
  • Next Working Day delivery via DPD (UK mainland only)  - £6.95 orders must be placed before 1pm
  • International Delivery - the delivery charge will be calculated in the basket based on the weight of the order.

 

When will I get my order?

We love to get your goodies on their way to you as soon as we can, and aim to dispatch your order as soon as we can providing stock is available. If there is likely to be a delay with your order we will contact you to let you know.

  • Orders placed before 3pm are dispatched the same day Monday - Friday
  • Orders placed after 3pm will be dispatched the following day Monday - Thursday
  • Orders placed after 3pm on a Friday will be dispatched the following Monday
  • Orders for Next Working Day delivery via DPD must be placed before 1pm Monday - Thursday
  • International orders will be dispatched as above, delivery times will vary dependent on destination.

 

How will my order be sent?

Our orders are sent via Royal Mail Tracked 48 as standard - peace of mind for you that your order will arrive safely!

We also offer Royal Mail Tracked 24* as a delivery option on all orders, which means your order should arrive a little bit sooner. There is a charge of £2.95 for this delivery service.

Choose Next Working Day delivery for our Next Day Courier service via DPD. There is a charge of £6.95 for this service (only available for UK delivery).

If you parcel is large we will send it via DPD courier. This is free of charge to mainland UK addresses. Northern Ireland, Highlands and UK Islands will incur a charge which is calculated on order weight.

Our shopping cart should calculate everything correctly for you, however sometimes things do go wrong and we will contact you in the event that this occurs to offer you the correct shipping fee.

      *Please note that parcels delivered via the Royal Mail 24 service are delivered the following day in 95% of cases. However, by Royal Mail standards, these parcel can take up to 14 working days to be delivered.

 

What happens if I have pre-ordered an item?

Your pre-ordered items will be dispatched to you as soon as the stock is available.

Please note, for orders that contain pre-ordered items, your order will only be shipped once all items are available. Please place separate orders if you need other items urgently.

 

Is International delivery available?

Yes it is! The shopping basket will automatically calculate the appropriate shipping method and a price based on the content of your basket. If the basket displays that no delivery method is valid, please contact us and we will provide a quotation via email. Please note there some countries that unfortunately we are unable to ship to, please see below for details.

Parcels delivered using the Royal Mail International Service can, by Royal Mail standards, take up to 21 working days to be delivered.

Please note that there are some brand restrictions on shipping internationally. If your basket won't complete to checkout this is the most likely cause. Brands that we can't ship internationally are:

  • Grapat

  • Wobbel

  • Sawdust & Rainbows

We are unable to ship to the following countries:

Albania
Argentina
Barbados
Belarus
Belize
Cambodia
Cameroon
Cayman Island
China
Cook Islands
Ecuador
Georgia
Indonesia
Jamaica
Qatar
Saudi Arabia
Taiwan
Tonga
Trinidad & Tobago
Uganda
Vanuatu
Zambia
Zimbabwe

 

View our Returns and Refunds policy.

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