Delivery Information

How much is home delivery?

DELIVERY OPTIONS DELIVERY TIMES

DELIVERY COST

STANDARD TRACKED 

 2-3 working days

£3.95

(Free - spend over £40)

EXPRESS TRACKED

 

1-2 working days (order before 3pm Mon - Fri for same day dispatch)

£4.95

NEXT WORKING DAY DELIVERY* 

UK Mainland only 

Next working day (order before 3pm for same day dispatch)*

£5.95

OFFSHORE 2-WORKING DAY DELIVERY*

Highlands and UK Islands only

2-working day (order before 3pm for same day dispatch)* Calculated at Checkout

NI DHL COURIER DELIVERY*

Northern Ireland only

2-working day (order before 3pm for same day dispatch)* Calculated at Checkout

LARGE ITEMS / HEAVY ORDERS

Charges apply for Offshore Deliveries 

Next working day (order before 2pm for same day dispatch)* Free to UK

INTERNATIONAL ORDERS 

Delivery times will vary dependent on destination - see below for more info

Calculated at Checkout

Standard Tracked and Express Tracked are delivered via Royal Mail. Delivery times are an estimate and not guaranteed.

*Working days are Monday - Friday (excluding Bank Holidays)

What happens if I have pre-ordered an item?

Your pre-ordered items will be dispatched to you as soon as the stock is available.

Please note, for orders that contain pre-ordered items, your order will only be shipped once all items are available. Please place separate orders if you need other items urgently.

Is International delivery available?

As the UK is no longer part of the European Customs Union items sent internationally may be charged VAT and Customs in the destination country. Currently it is at the discretion and decision of the destination country and out of our control as to whether charges will be incurred so it is difficult for us to know whether you will be charged or not.

These costs are unfortunately out of control and are the responsibility of the customer and as such we are not able to refund shipping costs on any overseas orders that are declined because of customs charges.

  • We are still shipping our orders as normal via a tracked service with Royal Mail.
  • We ensure all our orders sent outside of the UK are accompanied by a customs declaration which states what the item is, the item's value, and that it is a commercial product.

We advise that you check with your local customs for further information in regards to what customs charges your delivery may incur, and sadly we cannot accept any liability for charges based on the above information.

For international orders the shopping basket will automatically calculate the appropriate shipping method and a price based on the content of your basket. If the basket displays that no delivery method is valid, please contact us and we will provide a quotation via email.

Please note there some countries that unfortunately we are unable to ship to, please see below for details.

Parcels delivered using the Royal Mail International Service can, by Royal Mail standards, take up to 21 working days to be delivered.

Please note that there are some brand restrictions on shipping internationally. If your basket won't complete to checkout this is the most likely cause. Brands that we can't ship internationally are:

  • Grapat

  • Wobbel

  • Stapelstein

View our Returns and Refunds policy.