Delivery Information

 

UK Lockdown Service Update

We remain open and processing your orders, and will continue to evaluate the situation as it evolves. As a small, independent business we are working hard to keep operating safely and efficiently. What this means for you:

  • Please allow up to 2-3 working days for your order to be shipped.
  • Royal Mail service is under immense pressure at the moment. As a result we are seeing an increasing number of parcels facing delivery delays. We do use a tracked service, and you may find that your tracking reference does not show any results for a few days after dispatch once it reaches the Royal Mail sorting offices. Please be patient, and if your parcel has not arrived safely after 14 working days please contact us.
  • Our Customer Service representatives are available and your queries will be handled as usual.
  • Returns processing is being completed but may take up to 1 week.

Keep in touch with us on our social channels on Facebook and Instagram for the latest updates. We will continue to do our best in these difficult times, stay safe and well.


How much is home delivery?

  • Standard UK delivery via Royal Mail Tracked 48 - FREE for orders over £25  (£2.45 for orders under £25)
  • *Large items or heavy orders, UK delivery via DPD - the delivery charge will be calculated at checkout based on the weight of the order
  • Royal Mail Tracked 24 - £2.95
  • Next Working Day delivery via DPD (UK mainland only)  - £6.95 orders must be placed before 1pm
  • International Delivery - the delivery charge will be calculated in the basket based on the weight of the order.

 

When will I get my order?

We love to get your goodies on their way to you as soon as we can, and aim to dispatch your order as soon as we can providing stock is available. If there is likely to be a delay with your order we will contact you to let you know.

  • Orders placed before 3pm are dispatched the same day Monday - Friday
  • Orders placed after 3pm will be dispatched the following day Monday - Thursday
  • Orders placed after 3pm on a Friday will be dispatched the following Monday
  • Orders for Next Working Day delivery via DPD must be placed before 1pm Monday - Thursday
  • International orders will be dispatched as above, delivery times will vary dependent on destination.

 

How will my order be sent?

Our orders are sent via Royal Mail Tracked 48 as standard - peace of mind for you that your order will arrive safely!

We also offer Royal Mail Tracked 24* as a delivery option on all orders, which means your order should arrive a little bit sooner. There is a charge of £2.95 for this delivery service.

Choose Next Working Day delivery for our Next Day Courier service via DPD. There is a charge of £6.95 for this service (only available for UK delivery).

If you parcel is large we will send it via DPD courier. This is free of charge to mainland UK addresses. Northern Ireland, Highlands and UK Islands will incur a charge which is calculated on order weight.

Our shopping cart should calculate everything correctly for you, however sometimes things do go wrong and we will contact you in the event that this occurs to offer you the correct shipping fee.

      *Please note that parcels delivered via the Royal Mail 24 service are delivered the following day in 95% of cases. However, by Royal Mail standards, these parcel can take up to 14 working days to be delivered.

 

What happens if I have pre-ordered an item?

Your pre-ordered items will be dispatched to you as soon as the stock is available.

Please note, for orders that contain pre-ordered items, your order will only be shipped once all items are available. Please place separate orders if you need other items urgently.

 

Is International delivery available?

Although as the UK is no longer part of the European Customs Union items sent Internationally may be charged VAT and Customs in the destination country. Due to this our checkout is currently limited to a 150 EURO spend on European orders. This should alleviate any Duty charges however VAT may still be payable, and this is the responsibility of the customer.

  • We are still shipping our orders as normal via a tracked service with Royal Mail.
  • We ensure all our orders sent outside of the UK are accompanied by a customs declaration which states what the item is, the item's value, and that it is a commercial product.
  • Due to the nature of our products, many of our items do not incur any VAT charges, which will be stated on the customs declaration. You may want to check your countries VAT charges for the items you are purchasing as this can differ to the UK.

Between now and June 2021, items under the value of €22 (item value + shipping) should not incur any VAT, with the current exception of Sweden and Denmark who are exempt from this and will incur VAT. After June 2021, all countries will become liable for VAT regardless of the item value.

We advise that you check with your local customs for further information in regards to this, and sadly we cannot accept any liability for charges based on the above information.

For international delivery, the shopping basket will automatically calculate the appropriate shipping method and a price based on the content of your basket. If the basket displays that no delivery method is valid, please contact us and we will provide a quotation via email. Please note there some countries that unfortunately we are unable to ship to, please see below for details.

Parcels delivered using the Royal Mail International Service can, by Royal Mail standards, take up to 21 working days to be delivered.

Please note that there are some brand restrictions on shipping internationally. If your basket won't complete to checkout this is the most likely cause. Brands that we can't ship internationally are:

  • Grapat

  • Wobbel

  • Sawdust & Rainbows

We are unable to ship to the following countries:

Albania
Argentina
Barbados
Belarus
Belize
Cambodia
Cameroon
Cayman Island
China
Cook Islands
Ecuador
Georgia
Indonesia
Jamaica
Qatar
Saudi Arabia
Taiwan
Tonga
Trinidad & Tobago
Uganda
Vanuatu
Zambia
Zimbabwe

 

View our Returns and Refunds policy.